Polityka zwrotu kosztów
Refund and return policy
You can return most items within 30 days of delivery for a refund, if they are unused and in the original packaging. Fill in the bracketed parts below before you publish.
How to return an item
- Email us at
flexlight.support@gmail.com within 30 days of delivery with your order number and the reason for the return.
- We reply within 2 business days with return instructions and a return address. Please do not send an item back without our confirmation.
- Ship the item back with a tracked service and keep the receipt.
Refunds
We refund the original payment method within 7 business days after we receive and check the item. Shipping costs are not refunded unless the item arrived damaged or was not what you ordered. Return shipping is paid by [the customer / us] unless the item is defective or wrong.
Damaged, defective or wrong items
If your order arrives damaged, does not work or is not the item you ordered, email us within 7 days of delivery with photos. We will send a replacement or refund the full price, including shipping, at your choice.
Cancellations
You can cancel an order that has not shipped by emailing us as soon as possible. If it has shipped, you can return it when it arrives.
Questions
Write to flexlight.support@gmail.com